Returns and Refunds.
How returns, exchanges, and refunds work at Dykes Motors.
OEM Parts Orders
Return window. Parts and accessories ordered from our online parts store may be returned within 30 days of delivery at no cost to you. Items must be new, unused, uninstalled, and in their original packaging.
Free return shipping. Return shipping is free. Start the return and we email you a prepaid return label the same day, so returns go back by mail with nothing to pay. You can also skip the label and drop the item off at the dealership, 3069 Hwy 49, Collins, MS 39428, during business hours at no charge.
Exchanges. We accept exchanges. If you ordered the wrong part or need a different one, contact us and we will set up the swap.
Refunds. Refunds are issued to the original payment method and processed within 7 days of our receiving and inspecting the return.
Accepted payment methods.
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Amazon Pay, PayPal, Venmo, and Klarna.
Exceptions. Clearance items marked final sale may carry different return terms, which we state on the product page.
Starting a return. Call Parts at (601) 516-7255 or email info@dykesmotors.com with your order number and we will take it from there.
Core Returns
Core deposit. Some parts, such as engines, starters, alternators, and hydraulic pumps, carry a core charge. It shows on your order as its own line, separate from the part price, and it is a refundable deposit.
30 days to return the core. You have 30 days from delivery to send back your old part. The core must be the same type of part, complete, drained, and not cracked or broken.
How to send it. For smaller cores, call or email us and we give you the address to ship it to. For engines and other heavy cores, we arrange the freight pickup for you. Have the serial number or casting ID handy for heavy cores.
Your deposit back. Once your core is received and accepted, the deposit is refunded to your original payment method within 5 business days.
Past 30 days or not accepted. If the core is not returned within 30 days, or it does not meet the condition above, the deposit is not refunded.
Ferris Mowers
New, unused Ferris mowers and parts may be returned within 30 days of delivery for a full refund minus return shipping. Defective items returned within 30 days are refunded in full, including shipping. Mowers that have been used or operated are not eligible for return and are covered by the Ferris factory warranty instead. Full details are on the Ferris shipping and returns page.
LS Tractor Equipment
New LS Tractor equipment may be returned within 30 days of purchase if the unit has not been put into service and is in original condition. A restocking fee may apply. Attachments and implements may be returned within 14 days in unused, original condition. Defective units must be reported within 7 days of delivery or pickup, and all returns require prior authorization. Full details are on the LS Tractor policies page.
Bobcat Equipment
New Bobcat equipment may be returned within 30 days of purchase if the unit has not been put into service and is returned in its original condition. A restocking fee may apply. Attachments and implements may be returned within 14 days in unused, original condition. Defective units must be reported within 7 days of delivery or pickup, and all returns require prior authorization. Full details are on the Bobcat policies page.
Used Vehicles
This page covers parts and equipment orders. Used vehicle sales are subject to our standard sales documents, and every used vehicle is sold with an FTC Buyers Guide on the window that states whether the vehicle comes with a dealer warranty or is sold as is, along with any manufacturer warranty that remains transferable. See our policies page for warranty details.
Contact Us
Questions about a return or refund? We are glad to help.
Parts: (601) 516-7255
Email: info@dykesmotors.com
Dykes Motors, 3069 Hwy 49, Collins, MS 39428
Visit Us in Collins, MS
3069 Hwy 49, Collins, MS 39428 · (601) 516-7255 · Get directions