Help center

Go to Your Orders. Each order shows its status, the arrival date or delivery date, and a tracking link once it ships.

Orders placed on a business day are typically handed to the carrier within 2 business days, with 1 to 5 business days in transit after that. Tracking can take a few hours to show movement after the label is created.

Most parts ship free to the contiguous United States with no handling fee and no minimum order. If an item carries a freight charge, you see it at checkout before you pay.

Batteries ship with hazmat ground handling and large freight items such as mower decks ship by freight, curbside with liftgate.

Yes. Choose pickup at checkout and it is ready at 3069 Hwy 49, Collins MS, usually the same business day. We tell you when it is ready.

A new label can take several hours to show its first scan. If it has not moved after two business days, send us a help request from this page with your order number and we will email you what we find.

Parts and accessories can be returned within 30 days of delivery at no cost to you. Items must be unused, uninstalled and in their original packaging.

Refunds go back to your original payment method once we receive and inspect the return. Clearance items marked final sale may carry different terms, stated on the product page.

Go to Your Orders, find the order and choose Return items. Pick the items and the reason. We email you the return steps, usually within one business day. All of it is done online.

Open Refund status in Your Account. It shows each refund we issued, the amount and the date. Your bank can take a few business days after that to show it on your statement.

A part with a core charge carries a refundable core deposit, shown as its own line on your order. You have 30 days from delivery to return the old part. It must be the same type of part, complete, drained, and not cracked or broken.

Small cores ship to the address we give you. For engines and heavy cores we arrange the freight pickup. Once your core is received and accepted, the deposit goes back to your original payment method within 5 business days. After 30 days, or if the core does not meet these conditions, the deposit is not refunded.

Tell us from Your Orders with Return items and choose Arrived damaged or Wrong part received. Add a note with what you see. We email you the next step.

Credit and debit cards, PayPal and Venmo, and pay over time with Affirm or Klarna where the option shows at checkout. Larger orders can also pay by bank transfer.

No card is needed and there are no card fees. Your order is held until the payment clears, 3 to 5 business days, then we start it.

Open Your Orders and match the date and total. If nothing matches, send us a help request with the last four digits of the card and the date. We email you what we find.

Where Affirm or Klarna is available for your cart, it shows at checkout with the real monthly payment before you commit. Approval is decided by them, not us.

Equipment and vehicle financing starts online on our Financing page. Fill in the short application and we email you the next step.

For parts orders, use pay over time at checkout where it shows. Equipment and vehicles use the Financing page.

Use Find parts for my machine on the Shop page: pick your make and model, and the parts that fit show first. Each part page also has a fit check with your model.

You can ask Sam about any part, and the model you give at checkout is saved with your order.

Return it within 30 days, unused and in its original packaging. Start from Your Orders with Return items and choose Does not fit.

From Your Orders, open the order and choose Cancel order. We check where it stands and email you the answer within one business day.

Send us a help request right away with your order number and the corrected address. Once an order ships the address cannot be changed.